ASU Self-Service

DOS Help Centre

Browse support topics across the DOS Ecosystem. Where approved guidance isn't published, Micah and the DOS ASU Support Request form will capture your details and route them to the right team.

Submit Support Request Chat With Micah Email ERA

Getting Started

Orientation for new DOS clients — understanding your modules, access, and first steps.

Get Help

Common DOS Questions

Frequently asked operational questions about the DOS Ecosystem.

Get Help

SCW Support

Help with the Smart Chat Widget, embedding, and conversational triage.

Get Help

Web Call Support

Browser-based customer communication and call links.

Get Help

SCP Support

Smart Connect Phone — telephony, routing, and call handling.

Get Help

ERA Support

Automated Response Engine — acknowledgements and status updates.

Get Help

CAM Support

Custom Automation Module — tailored workflows and integrations.

Get Help

ASU Support

Automated Support Unit — ticketing, Micah, and escalation.

Get Help

Website Support

DOS-managed websites, portals, and digital systems.

Get Help

Account / Billing Questions

Account access, plan, and commercial enquiries (routed for review).

Get Help

Submitting a Support Request

How to raise a request through the DOS ASU Support Form.

Get Help

Can't find an answer?

Micah and the DOS Automated Support Unit are online 24/7 to triage your request and route it to the right team.

Ask Micah Open Support Form